Privacy Policy

At Juban Hoteles, we value and prioritize the protection of your personal data. This Privacy Policy page outlines our company’s policy regarding the collection, storage, protection, and usage of user data in compliance with international data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Collection and Usage of User Data

We collect and use personal data for the following purposes:

  • Providing and improving our services: We may collect information such as your name, contact details, and preferences in order to offer a personalized experience during your stay at our hotels and to enhance our services based on your feedback.
  • Marketing and communication: With your explicit consent, we may send you promotional offers or updates regarding our hotels and services.
  • Analytics and statistics: We collect non-personal information such as browser types and technical data to analyze trends and improve our website’s functionality. We utilize Google Analytics to collect traffic data, but we do not track personal identification information through this service.

Rights to Your Data

As a user, you have the following rights with regards to your personal data:

  • Right of access: You have the right to request access to the personal data we hold about you. We will provide you with a copy of your personal data and inform you how and why it is being processed.
  • Right of rectification: You can request the updating or correction of any incomplete or inaccurate personal data we have about you.
  • Right to erasure: You have the right to request the deletion of your personal data from our records. However, please note that some information may need to be retained for legal or legitimate business purposes.
  • Right to object to processing: You have the right to object to the processing of your personal data, especially for direct marketing purposes. We will cease processing your data, unless there are compelling legitimate grounds for the continued processing.
  • Right to restrict processing: You can request that we restrict the processing of your personal data, temporarily or permanently. We will honor your request, subject to legal obligations.
  • Right to data portability: Upon request, we will provide you with a structured, machine-readable copy of your personal data, or where technically feasible, transmit it to another data controller.

Data Protection and Security Measures

Juban Hoteles takes appropriate technical and organizational measures to ensure the security and integrity of your personal data. Our security measures include:

  • Regular updates, encryption, and secure hosting of our website to protect against unauthorized access or disclosure.
  • Limiting access to your personal data to authorized personnel on a need-to-know basis.
  • Implementing firewalls, antivirus software, and other cybersecurity mechanisms to prevent unauthorized access or data breaches.
  • Regularly testing and evaluating the effectiveness of our security measures to ensure continuous protection of your personal data.
  • Providing adequate training to our employees on data protection laws and regulations.

Third-Party Data Sharing

We do not share or sell your personal data to third parties for their direct marketing purposes. However, in limited circumstances and with your consent, we may share your data in the following cases:

  • Service providers: We may engage with trusted third-party service providers who are bound by confidentiality obligations and process your data on our behalf to provide services such as payment processing or customer support.
  • Legal obligations: We may disclose personal data if required by law or in response to valid legal requests.

Please note that our website may include links to third-party websites or services. We have no control over, and are not responsible for, the content or privacy practices of these third parties.

Contact Us

If you have any questions, concerns, or requests regarding your personal data or our privacy practices, please don’t hesitate to contact our data protection officer at [email protected].

Changes to this Privacy Policy

We reserve the right to update or amend this privacy policy from time to time. Any revisions will be posted on this page with the effective date, and we encourage you to review the policy periodically for any changes that may affect you.

Effective Date: 03-Aug-2023

If you have any questions, please Contact Us.

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